Online Data Collection

 

“Staying ahead of the game in a digital world”

 

Online research continues to evolve and re-invent itself in light of new technologies, and with the growth of social media, a new level of complexity and opportunity has arisen in the industry.

 

RED’s online research capabilities enable our clients to reach and understand their target audience more easily.

 

Whether we are undertaking a consumer study to gain insight into buying habits, or a B2B project to enhance a brands reputation, we work with, and support, our clients to help design a robust questionnaire, recruit the respondents from customer supplied sample, or through one of our panel partners, conduct the study online, and deliver reliable, high quality, quick turnaround data.

 

RED uses the Confirmit software platform, and was one of the pioneers in developing this alongside Confirmit, so that it was suitable for the market research industry. We use this software to design and develop engaging surveys, and can provide the data in a multitude of formats, including; Online Portals, SPSS, and Excel

 

Our online research spans the globe, with experience of working in over 20 different markets at any one time. The RED team can provide fast, accurate results, and have extensive experience of co-ordinating multi-language, multi region research projects.

 

As well as quantitative research, we also use online for qualitative projects, including; online focus groups, web enabled depth interviews, and accompanied surfs.

Our Online Data Collection Services

Online Surveys

Sophisticated questionnaire design and support – with statistical capabilities.

Customer Satisfaction

Measuring CSAT and NPS to gain valuable insight on the best ways to improve a business.

Online Groups

Enable collaborative online group discussions with participant facilitation.

Customer Experience

Discovering the largest factors affecting constantly shifting customer loyalty and behaviour.

Online Portals

Portals and panels for sharing and capturing ideas and opinions.

Brand Tracking

Monitoring a brand’s health, performance and help adjust specific programmes.

Communities

Instant online feedback and community building with your target audience.

Segmentation

Identifying changes in the brand segment structure or specific segment developments.

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